Terms and Conditions

NOTES
All Crochet items are handmade. Slight variations and minor imperfections are to be expected. They are not product flaws more a makers mark.

Every best attempt is made to accurately describe and present the products in the best possible natural lighting conditions, actual colours may be slightly different. 

 

RETURNS
We will only accept a return on damaged or faulty goods. We request that you fully inspect the goods upon receipt and notify us of the issue as soon as possible. Unused items still 
bearing the original product labels and in their original packaging can be returned within 7 days of receipt. In order to facilitate a return, we request that you send us an email to notify us of the return. We will not offer a refund or exchange on any unwanted or change of mind items.

PAYMENT DETAILS
Prices are in AUD
GST in not included in this pricing
An invoice for 50% of the total amount will be emailed upon order confirmation, funds must clear before we place manufacturing order
Full payment is required prior to shipping of order. We will ship within 48hrs once funds have cleared.

Payment is also to be made via Direct Deposit BSB 736 - 027  ACC  854585.  SWIFT:   WPACAU2S
Payment is requested within 48 hours upon receipt of invoice, unless otherwise communicated. 

SHIPPING
Shipping will be within 1-2 days from receipt of payment, unless otherwise communicated. 
Shipping costs are the responsibility of the customer.
Flexible shipping options are available both within Australia and Overseas. 
Bek & Meri will not be held liable for any delays, loss or damage of goods by third party shipping, postal or courier services. 
Shipping insurance is the responsibility of the customer

INTERNATIONAL TAXES AND DUTIES
Please be aware that if you live outside of Australia you may be charged customs duties and taxes. These charges are not included in the listed price or the shipping cost. Bek & Meri cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where the delivery is made. 

The responsibility for any duties, taxes or other charges fall entirely upon the customer. 
For further information regarding duties and taxes payable in your region, we recommend that you contact your local customs office prior to purchase. 
It is a legal requirement that we must declare the true and full dollar value paid on any international shipments and an invoice provided with the order. 

We will not refund any costs for customers who reject orders due to non-payment of customs duties and taxes.